© 2017 by Alston face & body.  All rights reserved. 

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Our Policies

We want to ensure you are completely satisfied with your purchases. If for any reason, you are unhappy please contact us immediately and we'll work with you to rectify the situation.  

We do offer complimentary skin care consultations  to help guide you to the right products and services.  If you live in the Santa Barbara area, please schedule a complimentary consultation via our online scheduling system.  If a phone consultation is more convenient, please call the spa at 805-455-2806.  

SPA SERVICES

All Spa services require a 24 hour notice to cancel appointments. If a guest fails to show for an appointment twice, a credit card will be required to schedule future appointments. If a guest is late for an appointment, the service may need to be shortened to maintain our schedule for other clients. The full service fee will apply.

PRODUCT RETURNS

Skin Care: Aston face & body will accept returns on unopened skin care products within 30 days of purchase for a full refund of product cost & taxes.  Used or opened skin care may be returned within 30 days of purchase for store credit.   Alston face & body will replace any products that need to be returned due to faulty packaging at no charge, as long as the product is not expired. You will be provided with a prepaid shipping label via email. We will always work with you prior to your purchase to ensure your complete satisfaction. 

Items other than Skin Care:  You may return any item (other than skin care) that is in its original packaging and/or with the tags on within 30 days of purchase for full refund of the item cost (excluding shipping). Gift certificate sales are final. 

 

Non-refundale Items:  complimentary or promotional items, items sold as "Final Sale," make-up brushes, food items and gift certificates.